Tammy Rice-Bailey, Ph.D.
Associate Professor
- Milwaukee WI UNITED STATES
- Grohmann Museum: GM307
- Humanities, Social Science and Communication
Dr. Tammy Rice-Bailey is an expert in technical communication, interpersonal communication, instructional design, and user experience.
Education, Licensure and Certification
Ph.D.
Professional Writing
University of Wisconsin-Milwaukee
2014
M.A.
English Literature
DePaul University
1995
B.A.
Communication
University of Wisconsin-Parkside
1988
Biography
Areas of Expertise
Accomplishments
MSOE Falk Engineering Educator's Award
Finalist -MSOE Falk Engineering Educator's Award 2016 and 2017
Training Documentation Award
Havi Global Solutions, 2010
Appointed Graduate Student Representative
UWM Professional Writing Program, 2012-2014
Chancellor's Graduate Student Award
University of Wisconsin-Milwaukee, 2012
Circle of Excellence Award
McDonald's Corporation, 2005
Affiliations
- Association for Computing Machinery (ACM) : Member
- International Association for Business Communication (IABC) : Member
- Association of Teachers of Technical Writing (ATTW) : Member
- Society for Technical Communication (STC) : Member
- Technical and Scientific Communication (CPTS): Officer
Social
Event and Speaking Appearances
Preparing Instructors to Facilitate Better Online (and In-Person) Student Collaborations
Council for Programs in Technical and Scientific Communication (CPTSC) Annual Conference, October 2021 Online
Providing a Framework for Accessibility: Three Cases for Teaching Inclusive Design Panel Presentation
Association of Teachers of Technical Writing (ATTW) Conference Milwaukee, Wisconsin
Infusing TC Pedagogy with Artistic Creativity through Interdisciplinary Partnerships
Annual Conference of Council of Programs in technical and Scientific Communication, March 2019 West Chester, Pennsylvania
Collaborative Design: How an Undergraduate University Program and Its Community Partners are Using LEAN Methodology to Evolve a UX Curriculum
Association of Computing Machinery (ACM) Special Interest Group – Design of Communication (SIGDOC). Milwaukee, Wisconsin, August 2018
Launching a 21st Century Program in User Experience (UX): Leveraging LEAN Methodology to Redesign our Technical Communication Program at Council for Programs in Technical and Scientific Writing
(CPTSC) annual conference, Savannah, October 2017
Testing the Test: When All Else Fails, Revisit the Rubric
Council for Programs in Technical and Scientific Writing (CPTSC) Conference, Logan, UT, October 2015
Considering Contexts and Connections: Three Cases for Interdisciplinary Partnerships
The Council for Programs in Technical and Scientific Writing (CPTSC) Conference, Colorado Springs, CO, September 2014
Collaboration and Quality: Technical Communication Interns Reveal What They Are Learning
International Association for Business Communication conference (IABC), New Orleans, LA
Patents
Packaged food product and method of packaging and identifying packaged products
WO2009126328A3
2020-01-07
The present invention relates to a custom-configured product and method of identifying and distributing packaged products. The method of identifying a product comprises creating a label with an adhesive portion for adhering the label containing indicia identifying a product to the product container. The product is then placed in the container which is closed so that a portion of the label is visible outside the packaging such that a consumer can readily identify the food product from the indicia without opening the packaging.
Research Grants
Recipient
Council for Programs in Technical and Scientific Communication (CPTSC) Research Grant
2012
Recipient
International Association of Business Communication (IABC) Margaret Baker Graham Research Grant
2013
CREATE Research Grant
CREATE $500
2020
Research examining empathy in engineering contexts.
Selected Publications
Interpersonal Skills for Group Collaboration: Creating High Performance Teams in the Classroom and Workplace
In-press, RoutledgeRice-Bailey, T & Chong, F.
2022
Creating Value for STEAM Students: Incorporating Experiential Learning Into Engineering and Technical Communication Classes Through Community Engagement
2020 IEEE InternationalRice-Bailey, T. Leitzke, D. and Hildebrand, T.
2020
Special Issue Introduction: Identifying Dimensions of Artistic Creativity in Technical Communication. Technical Communication, 67(4), 1-4
Technical CommunicationChong, F & Rice-Bailey, T
2020
The Benefits of Improvisational Games in the TC Classroom
Technical Communication Quarterly, 2020Tammy Rice-Bailey
This Methodologies and Approaches piece examines the question: How do TC students perceive the value of improvisational training? Students from three workshops were surveyed about their reactions to the improv games in which they participated. Major findings are that students at this STEM university overwhelming considered improv training to be valuable. They associate improv training helpful in quick-thinking, collaboration, creativity, and confidence. They further consider improv skills transferable to effective performance in various settings.
Evolving Skill Sets and Job Pathways of Technical Communicators
Communication Design Quarterly ReviewShalamova, N., Rice-Bailey, T., Wikoff, K.
2018
Recent research in technical communication (TC) indicates that the field has become more varied than ever in terms of job titles, job skills, and levels of involvement in the design and production process. Here, we examine this diversity by detailing the results of a small-scale anonymous survey of individuals who are currently working as technical communicators (TCs). The purpose of our survey was to discover what job titles people who identify as TCs have held and the skills required of those positions. The study was conducted using the online survey platform Qualtrics. Survey results found that TCs occupy jobs and use skills that are often quite different from "traditional" TC careers. Results further support previous research that these roles and responsibilities continue to evolve. However, results also suggest that this evolution is more sweeping than previously realized---moving TCs away from not only the traditional technical writing role but also the "technical communicator" role as it has been understood for the past 20--25 years.
The Role and Value of Technical Communicators: Technical Communicators and Subject Matter Experts Weigh In
Technical Communications QuarterlyRice-Bailey, T.
2016
This qualitative study compares how technical communicators (TCs) and subject matter experts (SMEs) characterize the role and value of the TC. Seven TCs and eight SMEs participated in an investigation of the similarities and differences between the perceptions of these two groups. Key findings are that SMEs perceive of TCs as investigators, educators, and relationship builders; TCs talk about themselves in terms of investigators, interpreters, and audience advocates; and TCs are often uncomfortable discussing their value.
Introducing a writing coach into an MBA course: Perspectives of students and coaches
Journal of Technical Writing and CommunicationRice-Bailey, T., Baker, K.S.
2016
This article describes an interdisciplinary partnership that resulted in the introduction of a writing coach into an MBA class on critical and analytical thinking. By examining the response to this role by the writing coaches themselves and by the students enrolled in three sections of this new course, this exploratory study endeavors to answer the question: How can a writing coach best support student writing in an MBA course? Major findings are that students predominantly liked receiving written feedback and mini-lectures by the writing coaches, mini-lectures were met with mixed reviews, and there was a strong perception by participants that their writing had improved.
Transitioning from Technical Communication to User Experience (UX): A Case Study of a Collaborative Curriculum Redesign
International Journal of Sociotechnology and Knowledge DevelopmentRice-Bailey, T., Shalamova, N.
2016
This article details a collaboration between a Technical Communication (TC) academic program at Milwaukee School of Engineering and its User Experience (UX) industry and community partners. This collaboration resulted in rethinking a TC degree program and establishing a new UX and Communication Design B.S. degree program. This article responds to TC scholarship calling for increased collaboration between academia and industry. The authors further explain how this particular collaboration was guided by Stakeholder Theory, enabling the program to identify its stakeholders and balance their differences while establishing new partnerships with the UX professional community. This article presents a case study of academia/industry collaboration and details both the challenges and successes that emerged during a program redesign. It concludes with models, a tools, and preliminary lessons that can assist other academic programs considering or undergoing similar curriculum or programmatic changes.
Remote technical communicators: Accessing audiences and working on project teams
Technical CommunicationRice-Bailey, T.
2014
Purpose: This pilot study investigates challenges experienced by technical communicators who work remotely from their audiences and project teams and identifies factors that contribute to success in these work arrangements.
